Sales Operations Specialist

Job Description

Do you have a passion for helping others and providing best-in-class sales support? Are you reliable, solutions-oriented, and a team player? Are you itching to join a fast-paced, dynamic company that’s growing and has a bright future? If so, we are interested in speaking with you!

The Sales Operations Specialist provides pre/post-sales support during the sales order process for Trifecta products and services. This includes managing sales orders, purchases orders, tracking, invoicing, and other customer service functions. Collaborate cross-functionally with internal departments and externally with vendors and customers. The position works closely with sales operations, management, sales personnel, and other members of operations.

Primary Responsibilities

  • Update purchase orders with tracking information, serial numbers, and software licenses/contracts
  • Ensure licenses and contract information are sent to the customer
  • Review sales order and purchase order information for accuracy and confirm all documents are attached
  • Manage invoice through posting, reviewing it for accuracy of charges, taxes, freight, commission, and dates
  • Complete pricing, availability, estimated timing, and enter part numbers
  • Place orders with distribution, verify estimated timing and update customer order with expected date
  • Other duties and/or special projects as assigned

Qualifications

Education and/or Experience:

  • High School or general education degree (GED) or one (1) to two (2) years related experience and/or training or equivalent combination of education and experience.

Language/Communication skills:

  • Ability to read, write, speak and understand English using various communication methods (electronic and/or verbal communication methodologies); ability to communicate clearly and concisely across organizational levels; ability to analyze and interpret complex business and/or technical trade documents; ability to research and write product procedure documents.

Reasoning Ability:

  • Ability to apply common sense understanding to deal with problems in everyday situations. Ability to define problems, collect data, establish facts, and draw valid conclusions.

Other Abilities/Skills:

  • Strong attention to detail and organizational skills
  • Strong verbal and written communication skills
  • Strong interpersonal skills with the ability to build relationships internally and externally
  • Ability to embrace and manage change
  • Ability to multi-task

About Trifecta Networks

Trifecta Networks is a global provider of IT Solutions headquartered in Tampa, FL, with a satellite office in Syracuse, NY. We have been in business for nearly two decades, focused on helping our customers drive efficiency and savings with no trade-off on quality as it relates to their IT infrastructure investments. We differentiate vs. the competition with an unwavering focus on the customer experience and on developing long-term partnerships with our customers and vendors. We are a sales driven organization where every aspect of the business is designed around the customer experience and supporting the sales organization’s ability to deliver on our promise of hyper-responsive, reliable service grounded on deep technical expertise. Our business is organized across the four main stages of the IT lifecycle:

  1. IT Solution Provider (hardware): based on a hybrid approach blending the best of both new and certified pre-owned (CPO) infrastructure hardware that delivers quality at a discount and allows our customers to stretch budgets and do more with less
  2. Professional Field Services: highly specialized professional services and project management that support equipment from deployment through decommissioning allowing customers to focus on running their business
  3. Maintenance Solutions: designed for legacy IT infrastructure equipment, our customizable, low-cost alternatives to OEM support contracts ensure customers pay only for what they need
  4. IT Asset Disposition:  when equipment has reached the end of its useful life for one organization, Trifecta’s ITAD capabilities allow for hassle free and secure removal, certified data destruction and either remarketing or recycling. If equipment can be remarketed, Trifecta pays top dollar which can be used to offset the cost of the new equipment coming in and therefore increase overall ROI on IT infrastructure investments

Trifecta views its people as its best asset and as a result, there is an extraordinary focus on developing a world class culture focused on teamwork, customer service, accountability and fun. Our goal is to make Trifecta the absolute best place any of us has ever worked.

Our culture is based on these core values

  1. Deliver What You Promise: Be reliable, be truthful and be accountable
  2. Care for Others: Treat others how you’d like to be treated
  3. Take Pride in all You Do: Commit to excellence, take ownership – be solution oriented
  4. Have Some Freaking Fun: Life is short, work can be fun. Don’t take yourself too seriously
  5. Build Lasting Relationships: We are in the relationship business, we’re here for the long haul

Location

  • Full time at our Oldsmar, Florida (Required in office)
  • Position Type:  Full-time
  • Travel: None is needed for this postition

What we bring to you

At Trifecta Networks, sales are our drive, but fun with our team is required. We offer a modern, sleek work environment with your favorite tunes in the background. We enjoy regular happy hours, and daily lunch is on us!

We offer a generous compensation package, including the opportunity for: 

  • Competitive base salary
  • Opportunity for quarterly and yearly performance-based rewards
  • Full medical with dental and vision with Flexible spending accounts
  • Life insurance
  • Long- and short-term disability
  • 401(k)
  • PTO

As a condition of employment, upon offer, candidates will be required to participate in a background check and complete a pre-employment drug screen.

Equal Employment Opportunity

• Trifecta Networks is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
• Females, minorities, veterans, and individuals with disabilities are encouraged to apply.
• Tags: Solution Architect, Pre-Sales Networking Engineer, Pre-Sales Technical Architect, Network SE, Technology, Technology Sales, Director of IT, Director of Pre-Sales, Cisco SE, Cisco Network Architect, Cisco Network Engineer.