{"@context":"https:\/\/schema.org\/","@type":"Article","@id":"https:\/\/www.trifectanetworks.com\/staging02\/maintenance\/hybrid-support-model\/#Article","mainEntityOfPage":"https:\/\/www.trifectanetworks.com\/staging02\/maintenance\/hybrid-support-model\/","headline":"Hybrid Support Model","name":"Hybrid Support Model","description":"According to Gartner, best practices for IT maintenance is using a \u201cHybrid Solution.\u201dMarket Guide for Data Center & Network Third Party Hardware Maintenance Hybrid support entails using a mix of OEM support, TPM and sparing strategies where each is appropriate. Building a hybrid support model means using a combination of OEM support, third-party maintenance (TPM) […]","datePublished":"2020-10-22","dateModified":"2025-06-26","author":{"@type":"Person","@id":"https:\/\/www.trifectanetworks.com\/staging02\/about\/blog\/author\/abcjon\/#Person","name":"Jon Brockett","url":"https:\/\/www.trifectanetworks.com\/staging02\/about\/blog\/author\/abcjon\/","identifier":2,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/3a9fcf2e343eea1815c99eb2d229ec8548b94f0193a7267306fecd30a1619b9a?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/3a9fcf2e343eea1815c99eb2d229ec8548b94f0193a7267306fecd30a1619b9a?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"Trifecta Networks","logo":{"@type":"ImageObject","@id":"https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/2020\/10\/cropped-Trifecta-Networks-Logo-1.png","url":"https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/2020\/10\/cropped-Trifecta-Networks-Logo-1.png","width":600,"height":60}},"url":"https:\/\/www.trifectanetworks.com\/staging02\/maintenance\/hybrid-support-model\/","video":{"@context":"http:\/\/schema.org\/","@type":"VideoObject","@id":"https:\/\/www.youtube.com\/watch?v=9hSNF5kvBTY#VideoObject","contentUrl":"https:\/\/www.youtube.com\/watch?v=9hSNF5kvBTY","name":"The Benefits of Third-Party Maintenance (Tri-Net) | Trifecta Networks","description":"IT Pros are always looking for ways to save money, be more efficient and deliver projects faster. \n\nDid you know that Gartner recently estimated that the average enterprise spends as much as 25% of their IT budget on maintenance and support contracts? \n\nWhy is that?\n\nOEMs push end-users to put every piece of equipment under their support contracts regardless of age and where and how it\u2019s being used, and the price of those contracts actually increases as assets age. Therefore, companies that exclusively utilize OEM support are likely overpaying for features and benefits they may not even need or aren\u2019t even available\n\nAnd why is that?\n\nThe answer can be found in the OEM\u2019s typical product and pricing cycle:\n\nWithin the first three years of a product launch this is when OEM support delivers the most bang for the buck because this is when important software updates and patches are most frequent and when OEM pricing is the lowest\n\nIn those middle years three to six let\u2019s say, the OEM\u2019s shift their development efforts to the next generation of products and, because firmware\/software are now stable, updates are fewer and further between. At the same time, OEM pricing begins to increase\n\nAround year five the OEMs start to announce end of sale and end of service dates \u2013 this is when their pricing increases more dramatically, and the value of their support is lowest. \n\nProfitable for the OEM \u2013 yes \u2013 but that\u2019s probably not best for you!\n\n But there\u2019s a better way.\n\nCompanies have started to realize there are real savings available by taking a hybrid approach to their hardware maintenance and support strategies. Some are realizing total savings of 50 to 90% off OEM list price by being more selective around what hardware should be on OEM support, what\u2019s a good candidate for third party support and where self-sparing makes the most sense.\n\nLet's talk about TriNet, Trifecta\u2019s third-party support offering. \n\nLet\u2019s compare it to an OEM offering:\n\nWith Tri-Net, you not only get significant savings over OEM support pricing, but you also get superior support with our industry leading issue resolution process.  We offer 24-hour remote TAC support with part or part and engineer to site within your chosen SLA.  You\u2019ll have one co-terminus contract for all your equipment, no matter what the brand, to make managing your assets easier.  Our unique customer portal lists all your assets \u2013 even those supported by the OEM.\n\nNot to mention, you\u2019ll be extending the useful life of your hardware for a higher ROI. \n\nLet the team at Trifecta build you a custom solution that can save you some serious money without compromising your support.\n\nhttps:\/\/www.trifectanetworks.com\/maintenance\/3rd-party-maintenance\n\n#informationtechnology #networkhardware #networkengineering #IT #tech \n\nSUBSCRIBE (and click the bell!) for more videos from Trifecta: https:\/\/www.youtube.com\/channel\/UC1R0FJj-F5b7dLUz1GJy54A?sub_confirmation=1\n\nFOLLOW US\nLinkedIn: https:\/\/www.linkedin.com\/company\/11411722","thumbnailUrl":["https:\/\/i.ytimg.com\/vi\/9hSNF5kvBTY\/default.jpg","https:\/\/i.ytimg.com\/vi\/9hSNF5kvBTY\/mqdefault.jpg","https:\/\/i.ytimg.com\/vi\/9hSNF5kvBTY\/hqdefault.jpg","https:\/\/i.ytimg.com\/vi\/9hSNF5kvBTY\/sddefault.jpg"],"uploadDate":"2021-09-01T20:21:31+00:00","duration":"PT2M49S","embedUrl":"https:\/\/www.youtube.com\/embed\/9hSNF5kvBTY","publisher":{"@type":"Organization","@id":"https:\/\/www.youtube.com\/channel\/UC1R0FJj-F5b7dLUz1GJy54A#Organization","url":"https:\/\/www.youtube.com\/channel\/UC1R0FJj-F5b7dLUz1GJy54A","name":"Trifecta Networks","description":"","logo":{"url":"https:\/\/yt3.ggpht.com\/ytc\/AIdro_mZp8PzSCR-DOKAVex9pwHMba4aCyU_9NjFTnqekFv0-VU=s800-c-k-c0x00ffffff-no-rj","width":800,"height":800,"@type":"ImageObject","@id":"https:\/\/www.youtube.com\/watch?v=9hSNF5kvBTY#VideoObject_publisher_logo_ImageObject"}},"potentialAction":{"@type":"SeekToAction","@id":"https:\/\/www.youtube.com\/watch?v=9hSNF5kvBTY#VideoObject_potentialAction","target":"https:\/\/www.youtube.com\/watch?v=9hSNF5kvBTY&t={seek_to_second_number}","startOffset-input":"required name=seek_to_second_number"},"interactionStatistic":[[{"@type":"InteractionCounter","@id":"https:\/\/www.youtube.com\/watch?v=9hSNF5kvBTY#VideoObject_interactionStatistic_WatchAction","interactionType":{"@type":"WatchAction"},"userInteractionCount":146}],{"@type":"InteractionCounter","@id":"https:\/\/www.youtube.com\/watch?v=9hSNF5kvBTY#VideoObject_interactionStatistic_LikeAction","interactionType":{"@type":"LikeAction"},"userInteractionCount":2}]}}