{"id":127,"date":"2020-10-01T12:27:36","date_gmt":"2020-10-01T16:27:36","guid":{"rendered":"https:\/\/trifectantwks.wpengine.com\/?page_id=127"},"modified":"2025-06-25T13:57:47","modified_gmt":"2025-06-25T17:57:47","slug":"3rd-party-maintenance","status":"publish","type":"page","link":"https:\/\/www.trifectanetworks.com\/staging02\/maintenance\/3rd-party-maintenance\/","title":{"rendered":"3rd Party Maintenance"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Tri-Net: Trifecta\u2019s Hardware Maintenance and Support Offering<\/h2>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center\">\n<div class=\"wp-block-column is-vertically-aligned-center\" style=\"flex-basis:66.66%\">\n<p>We provide an&nbsp;alternative to costly and rigid manufacturer maintenance&nbsp;to support your IT assets beyond their warranty or service agreement.&nbsp;Tri-Net is a customized solution, delivered globally, to&nbsp;extend the lifecycle of your hardware while protecting your bottom line.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-large is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"600\" height=\"490\" src=\"https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/2021\/01\/Trinet-Logo.svg\" alt=\"\" class=\"wp-image-1885\" style=\"width:180px\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Tri-Net Drives Meaningful Savings and Efficiencies<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customizable and cost-effective alternative to expensive and inflexible OEM contracts<\/li>\n\n\n\n<li>Covers current, EOL and EOSL IT assets that are beyond their initial warranty or service agreement while protecting your bottom line<\/li>\n\n\n\n<li>Global capabilities to extend the lifecycle and ROI of your hardware<\/li>\n\n\n\n<li>Programs can complement any existing coverage that you have<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group has-background\" style=\"background-color:#eeeeee\"><div class=\"wp-block-group__inner-container\">\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Features of The Program<\/h2>\n\n\n\n<div class=\"wp-block-columns\">\n<div class=\"wp-block-column\">\n<ul class=\"wp-block-list\">\n<li>Three levels  of support<\/li>\n\n\n\n<li>24\/7\/365 Live Response<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column\">\n<ul class=\"wp-block-list\">\n<li>On-site Sparing<\/li>\n\n\n\n<li>700+ Forward Stocking Location <\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column\">\n<ul class=\"wp-block-list\">\n<li>Comprehensive Service Portfolio<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Advantages of Tri-Net:<\/h2>\n\n\n\n<div class=\"wp-block-columns\">\n<div class=\"wp-block-column\" style=\"flex-basis:15%\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" width=\"350\" height=\"350\" src=\"https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/2020\/10\/Cost-Savings-Icon.svg\" alt=\"\" class=\"wp-image-442\" style=\"width:120px;height:120px\" srcset=\"https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Cost-Savings-Icon.svg 150w, https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Cost-Savings-Icon.svg 900w, https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Cost-Savings-Icon.svg 1200w, https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Cost-Savings-Icon.svg 1536w, https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Cost-Savings-Icon.svg 2048w, https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Cost-Savings-Icon.svg 300w, https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Cost-Savings-Icon.svg 600w, https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Cost-Savings-Icon.svg 1600w, https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Cost-Savings-Icon.svg 2000w, https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Cost-Savings-Icon.svg 350w\" sizes=\"(max-width: 1199px) 98vw, 350px\" \/><\/figure><\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center\" style=\"flex-basis:85%\">\n<p><strong>Cost Savings<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>30-60% savings vs. OEM pricing<\/li>\n\n\n\n<li>Don&#8217;t pay for iOS updates that are free<\/li>\n\n\n\n<li>Don&#8217;t pay for 100% OEM attachment<\/li>\n\n\n\n<li>Don&#8217;t pay for software that is not coming<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns\">\n<div class=\"wp-block-column\" style=\"flex-basis:15%\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" width=\"350\" height=\"350\" src=\"https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/2020\/10\/Customization-Icon.svg\" alt=\"\" class=\"wp-image-447\" style=\"width:120px;height:120px\" srcset=\"https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Customization-Icon.svg 150w, https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Customization-Icon.svg 900w, https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Customization-Icon.svg 1200w, https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Customization-Icon.svg 1536w, https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Customization-Icon.svg 2048w, https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Customization-Icon.svg 300w, https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Customization-Icon.svg 600w, https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Customization-Icon.svg 1600w, https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Customization-Icon.svg 2000w, https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Customization-Icon.svg 350w\" sizes=\"(max-width: 1199px) 98vw, 350px\" \/><\/figure><\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center\" style=\"flex-basis:85%\">\n<p><strong>Customization<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Custom contracts available (monthly &amp; multi-year)<\/li>\n\n\n\n<li>Flexible support program types \u2013 part and\/or tech to site<\/li>\n\n\n\n<li>Customize the support model and SLAs<\/li>\n\n\n\n<li>Ability to terminate without penalty<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns\">\n<div class=\"wp-block-column\" style=\"flex-basis:15%\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img  decoding=\"async\" width=\"350\" height=\"350\" src=\"https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/2020\/10\/Exceptional-Icon.svg\" alt=\"\" class=\"wp-image-456\" style=\"width:120px;height:120px\" srcset=\"https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Exceptional-Icon.svg 150w, https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Exceptional-Icon.svg 900w, https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Exceptional-Icon.svg 1200w, https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Exceptional-Icon.svg 1536w, https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Exceptional-Icon.svg 2048w, https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Exceptional-Icon.svg 300w, https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Exceptional-Icon.svg 600w, https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Exceptional-Icon.svg 1600w, https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Exceptional-Icon.svg 2000w, https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Exceptional-Icon.svg 350w\" sizes=\"(max-width: 1199px) 98vw, 350px\" \/><\/figure><\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center\" style=\"flex-basis:85%\">\n<p><strong>Exceptional Support Experience<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Accelerated repair\/response time<\/li>\n\n\n\n<li>Online portal to manage and track tickets<\/li>\n\n\n\n<li>Individualized attention<\/li>\n\n\n\n<li>Techs with brand technology vs just product expertise<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns\">\n<div class=\"wp-block-column\" style=\"flex-basis:15%\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" width=\"350\" height=\"350\" src=\"https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/2020\/10\/Cost-Savings-Icon.svg\" alt=\"\" class=\"wp-image-442\" style=\"width:120px;height:120px\" srcset=\"https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Cost-Savings-Icon.svg 150w, https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Cost-Savings-Icon.svg 900w, https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Cost-Savings-Icon.svg 1200w, https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Cost-Savings-Icon.svg 1536w, https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Cost-Savings-Icon.svg 2048w, https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Cost-Savings-Icon.svg 300w, https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Cost-Savings-Icon.svg 600w, https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Cost-Savings-Icon.svg 1600w, https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Cost-Savings-Icon.svg 2000w, https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/\/2020\/10\/Cost-Savings-Icon.svg 350w\" sizes=\"(max-width: 1199px) 98vw, 350px\" \/><\/figure><\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center\" style=\"flex-basis:85%\">\n<p><strong>Extend Useful Life of Equipment<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Otherwise known as &#8216;Asset Sweating&#8217;<\/li>\n\n\n\n<li>Upgrade at your pace, not the OEM&#8217;s<\/li>\n\n\n\n<li>OPEX savings and CAPEX avoidance that increases the ROI on your technology investments<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container\"><\/div><\/div>\n\n\n\n<p class=\"text-center\"><button class=\"button\" data-open=\"equipment-types\">View Equipment Types We Support<\/button><\/p>\n<div class=\"reveal\" id=\"equipment-types\" data-reveal=\"\" data-animation-in=\"fade-in\" data-animation-out=\"fade-out\" aria-labelledby=\"equipment-title\">\n\n  <figure class=\"wp-block-table\"><table><thead><tr><th colspan=\"2\"><h3 id=\"equipment-title\" class=\"h5\">Here Are The Equipment Types We Can Support In Your Business<\/h3><\/th><\/tr><\/thead><tbody><tr><td style=\"background: #0e4c85; width: 100px;\"><h4 class=\"h6 reversed\">Networking<\/h4><\/td><td>Cisco, Brocade, Ruckus, Extreme, Juniper, F5, HPE<\/td><\/tr><tr><td style=\"background: #0e4c85;\"><h4 class=\"h6 reversed\">Servers<\/h4><\/td><td>Dell, IBM, HP, SUN, Oracle, SuperMicro, Lenovo<\/td><\/tr><tr><td style=\"background: #0e4c85;\"><h4 class=\"h6 reversed\">Servers Blades<\/h4><\/td><td>HP, Dell, IBM, Cisco<\/td><\/tr><tr><td style=\"background: #0e4c85;\"><h4 class=\"h6 reversed\">Data Storage<\/h4><\/td><td>EMC, NetApp, Dell, HP, HDS<\/td><\/tr><tr><td style=\"background: #0e4c85;\"><h4 class=\"h6 reversed\">Tape Storage<\/h4><\/td><td>ADIC\/Quantum, Qualstar, STK<\/td><\/tr><\/tbody><\/table><\/figure>\n<button class=\"close-button\" data-close=\"\" aria-label=\"Close modal\" type=\"button\">\n    <span aria-hidden=\"true\">\u00d7<\/span>\n  <\/button>\n<\/div>\n\n\n\n<div class=\"wp-block-group callout has-background\" style=\"background-color:#eeeeee\"><div class=\"wp-block-group__inner-container\">\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Tri-Net Service Levels<\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns\">\n<div class=\"wp-block-column\">\n<h3 class=\"wp-block-heading has-text-align-center\">Platinum<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>24\/7\/4 includes part and engineer within 4 hours of diagnoses&nbsp;<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column\" style=\"flex-basis:0.5em\"><\/div>\n\n\n\n<div class=\"wp-block-column\">\n<h3 class=\"wp-block-heading has-text-align-center\">Gold<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>24\/7\/NBD includes part and engineer if diagnosed after midnight, NBD<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column\" style=\"flex-basis:0.5px\"><\/div>\n\n\n\n<div class=\"wp-block-column\">\n<h3 class=\"wp-block-heading has-text-align-center\">Silver<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>8\/5\/NBD includes part and engineer<\/li>\n\n\n\n<li>Monday \u2013 Friday 8am -5pm<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<p>Tickets can be opened at any time \u2013 Clock starts once the fault is diagnosed (2 pm \u2013 local to the site)<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons align-center grid-x grid-margin-x\">\n<div class=\"wp-block-button cell shrink\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.trifectanetworks.com\/staging02\/maintenance\/3rd-party-maintenance\/issue-resolution-process\/\">View Our Simple Issue Resolution Process<\/a><\/div>\n\n\n\n<div class=\"wp-block-button cell shrink\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.trifectanetworks.com\/staging02\/wp-content\/uploads\/2021\/05\/TriNetvsOEM-comparison.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Comparison of TriNet and OEM Support<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Tri-Net: Trifecta\u2019s Hardware Maintenance and Support Offering We provide an&nbsp;alternative to costly and rigid manufacturer maintenance&nbsp;to support your IT assets beyond their warranty or service agreement.&nbsp;Tri-Net is a customized solution, delivered globally, to&nbsp;extend the lifecycle of your hardware while protecting your bottom line. Tri-Net Drives Meaningful Savings and Efficiencies Features of The Program Advantages of [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":87,"menu_order":30,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-127","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.trifectanetworks.com\/staging02\/wp-json\/wp\/v2\/pages\/127","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.trifectanetworks.com\/staging02\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.trifectanetworks.com\/staging02\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.trifectanetworks.com\/staging02\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.trifectanetworks.com\/staging02\/wp-json\/wp\/v2\/comments?post=127"}],"version-history":[{"count":2,"href":"https:\/\/www.trifectanetworks.com\/staging02\/wp-json\/wp\/v2\/pages\/127\/revisions"}],"predecessor-version":[{"id":17194,"href":"https:\/\/www.trifectanetworks.com\/staging02\/wp-json\/wp\/v2\/pages\/127\/revisions\/17194"}],"up":[{"embeddable":true,"href":"https:\/\/www.trifectanetworks.com\/staging02\/wp-json\/wp\/v2\/pages\/87"}],"wp:attachment":[{"href":"https:\/\/www.trifectanetworks.com\/staging02\/wp-json\/wp\/v2\/media?parent=127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}