Third-Party Support for Nutanix, HPE SimpliVity & Dell VxRail
Lower cost, avoid premature refreshes, and keep SLAs tight. Trifecta delivers hardware maintenance, parts logistics, and upgrade/runbook expertise across leading HCI platforms.
Why Third-Party Support for HCI?
HCI collapses compute and storage into software-defined building blocks that scale linearly. OEM renewals and lifecycle gates can be costly and rigid. Trifecta keeps your clusters stable and supportable—without forced refresh pressure.
- Reduce OPEX vs OEM renewals
- Stability post-warranty/EOSL with proven runbooks
- Transparent SLAs and parts visibility
- Alignment with hypervisor and platform software policies
What We Cover
- Node hardware: DIMMs, NVMe/SSD/HDD, PSUs, fans, controllers
- Firmware alignment & upgrade planning with rollback
- Hypervisor wiring/NPIV/MPIO, networking (LACP/VLANs)
- Proactive sparing & forward-stocked FRUs for MTTR
- Quarterly ops review: incidents, CTTR, sparing hits/misses
Nutanix Maintenance
NX Series & OEM variants (Dell XC, Lenovo HX, HPE DX). AOS/Prism considerations respected.
- Node repair & parts replacement
- Firmware/hypervisor alignment windows
- Runbooks for disk, NIC, PSU, DIMM faults
Dell VxRail Maintenance
VMware-optimized HCI system. We maintain node hardware and respect VxRail HCI System Software policies.
- Hardware RMA & FRU logistics
- vSAN-aware maintenance windows
- Parts transparency & SLA tracking
Lenovo HX Maintenance
OEM-integrated Nutanix platform built on Lenovo ThinkAgile HX hardware. We support nodes, components, and firmware within HCI clusters.
- Compute/storage component replacement
- Firmware alignment and rollback
- Lifecycle tracking and SLA reporting
HPE SimpliVity Maintenance
All-in-one HCI platform combining compute, storage, and data services. We support SimpliVity nodes and coordinate with OEM software environments.
- Hardware replacement (CPU, memory, drives, PSUs)
- Upgrade/change planning & rollback
- HA/DR runbook alignment and version consistency
How We Reduce Risk
Stabilize First
- Health check + error log pull + firmware plan at kickoff.
Parts
- Forward-stock critical FRUs to cut MTTR.
Clear Runbooks
- Common faults, swap guides, dependencies.
Quarterly Review
- Tickets, CTTR, sparing hits/misses, EOSL roadmap.
Can you coordinate with our Hypervisor and platform subscriptions?
Yes—our maintenance windows and rollback plans align with Nutanix AOS/Prism Central, HPE SimpliVity software, or VxRail HCI System Software.
Do you support mixed vendors and co-term contracts?
Yes, single SLA across Nutanix, SimpliVity, and VxRail with consolidated billing and co-term dates.
What about parts availability for older nodes?
We maintain vetted supply chains for FRUs and forward-stock where density justifies it. If OEM software de-qualifies newer firmware on legacy hardware, we plan safe alternatives.