Tri-Net: Third-Party IT Maintenance that Outperforms OEM Support
Trifecta’s Tri-Net provides reliable third-party hardware maintenance and support for enterprise IT infrastructure, helping organizations extend the life of their equipment, reduce maintenance costs by up to 70% with enterprise‑grade coverage for servers, storage, and network infrastructure, and keep critical systems running smoothly.
Why Tri-Net When Your Equipment Has a Warranty?
Think of your Trifecta Warranty as your first layer of protection — it’s included with your equipment. But it protects one thing: the hardware. Tri-Net is your second layer. Our third-party maintenance program surrounds your critical systems with dependable, enterprise-grade coverage — custom SLA options including 24×7 and 8×5 NBD, response times as fast as four hours, on-site engineers, remote technical support, and a centralized portal for asset visibility, ticketing, and SLA reporting. The warranty keeps your hardware covered. Tri-Net keeps your business running.
Networking Tri-Net Support Options
| Trifecta Warranty Included | Tri-Net 8 x 5 NBD | Tri-Net 24 x 7 4 Hour | |
| Best Effort Hardware Replacement* | 🔵 | ||
| Unlimited Asset Management and Ticketing Portal | 🔵 | 🔵 | |
| 4 Hour Response Time | 🔵 | ||
| On-Site Spares Kit | Optional | ||
| On-Site Engineer | 🔵 | 🔵 | |
| 8 x 5 Remote Technical Support | 🔵 | 🔵 | |
| 24 x 7 Remote Technical Support | 🔵 | ||
| Remote Monitoring | Optional | Optional | |
| Flexible Contract Terms | 🔵 | 🔵 | |
| Fexible Contract Length | 🔵 | 🔵 | |
| Advanced Replacement on Approved RMA | 🔵 | 🔵 | 🔵 |
*Best effort does not include any SLA and is subject to product availability during standard business hours only.
Server Tri-Net Support Options
| Trifecta Warranty Included | Tri-Net 8 x 5 NBD | Tri-Net 24 x 7 4 Hour | |
| 30 Day Warranty | 🔵 | ||
| Unlimited Asset Management and Ticketing Portal | 🔵 | 🔵 | |
| 4 Hour Response Time | 🔵 | ||
| On-Site Engineer | 🔵 | 🔵 | |
| 8 x 5 Remote Technical Support | 🔵 | 🔵 | |
| 24 x 7 Remote Technical Support | 🔵 | ||
| Flexible Contract Terms | 🔵 | 🔵 | |
| Flexible Contract Length | 🔵 | 🔵 | |
| Software Support (Billed on a Time & Materials basis with an hourly rate) | 🔵 | 🔵 |
Why Choose Tri-Net
Custom Portal
Centralized IT service & contract management platform
Fast Support
Rapid ticket creation & dispatch
Flexible Contracts
Custom SLA options beyond OEM limits
Lifecycle Intelligence
Track EOSL hardware & coverage
The Tri-Net Portal
A centralized command center for your infrastructure support environment
Key Capabilities Include:
- Asset and contract visibility
- Service ticket creation and tracking
- Equipment lifecycle monitoring
- Coverage and SLA reporting
- Multi-vendor infrastructure management
How Onboarding Works
Assessment & Audit
- Inventory assets, review SLAs, and analyze incident history.
Custom Quote & Plan
- Right‑size coverage by site and device; align SLAs to business impact.
Transition & Logistics
- Coordinate parts positioning, access, and runbooks with your team.
Operate & Optimize
- Deliver support, review performance, and iterate on coverage.
Third-Party Maintenance for Servers, Storage & Networking
Dependable Service for Critical Systems
Emergency Break Fix Repair
Rapid response for critical
infrastructure failures
Customized SLAs
Flexible and tailored 24×7 or 8×5 NBD
options designed for rapid response
End-of-Life Coverage
Specialized support for legacy, EOSL,
and unsupported IT equipment