LIFETIME WARRANTY
Subject to the terms and conditions set forth below, Trifecta’s 5-Star Certified products carry a lifetime warranty on parts and labor. Trifecta warrants to the original End User purchaser that its 5-Star Certified products will be materially free from defects under normal use and service for as long as the original End User owns the product.
Notwithstanding the preceding, the warranty for certified preowned 5-Star Certified products specified in this paragraph shall be limited as specified herein. The warranty period for certified preowned 5-Star Certified solid-state drives, sold separately or as part of a configured product, is one (1) year. Certified preowned configured 5-Star Certified SAN and server products (excluding solid-state drives) are covered by this lifetime warranty, provided that the original configuration is maintained. Any changes to the original configuration, other than changes to the hard drive(s) or memory, will void this warranty. For this warranty to apply to any cloud-managed or licensed hardware, the applicable product licenses must still be supported by the original manufacturer.
This warranty does not cover defects or damages due to ordinary maintenance, normal wear and tear, cords, plastic casings, improper use, accidental damage, neglect, misuse, abuse, incorrect installation, unauthorized repair, alterations, or modifications, failure of or surges in electric power, conditions caused by abnormal temperature and/or humidity control, vandalism, negligence in transit or handling, acts of nature, or any other acts or causes beyond Trifecta’s reasonable control.
The warranty period for 5-Star Certified products commences on the day of shipment. If products under this limited warranty are claimed to be defective, please notify Trifecta sales representative and request a return material authorization (RMA) to return the products by providing the serial number. Pursuant to the instructions on the RMA form, all products should be returned to the appropriate Trifecta Distribution Center.
Upon receipt of the products, Trifecta, at its sole discretion, will either choose to repair the products, supply a replacement, or credit the customer’s account. Trifecta will use its best efforts to provide an advanced replacement, subject to availability, for all eligible claims. All products returned to Trifecta must be packaged in packing materials that afford the same degree of protection from damage and electrical discharge as the original packaging materials. Removal of the serial number will VOID this warranty. Returned product must be received within ten (10) days of receipt of an advance replacement. Otherwise, the list price of the product will be charged. Returned products must match exactly with regard to the quantity, type, serial numbers, and/or bar codes of the products being replaced.
THE FOREGOING LIMITED WARRANTY AND END USER’S REMEDIES WITH RESPECT THERETO ARE EXCLUSIVE AND EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, LIABILITIES, REMEDIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL TRIFECTA BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING BUT NOT LIMITED TO LOSS OF DATA, PROFITS, OR REVENUE) ARISING FROM ANY CAUSE WHATSOEVER, WHETHER CLAIMED BY REASON OF BREACH OF WARRANTY OR OTHERWISE, EVEN IF TRIFECTA HAS BEEN INFORMED OF THE POSSIBILITY THEREOF.
Some states do not allow the exclusion or limitation of implied warranties or incidental or consequential damages, so the above limitation or exclusion may not apply to you.