- 1Open a trouble ticket by calling your dedicated number, sending an e-mail or using your portal.
- 2Your Tier 1 support moves into action collecting necessary information regarding your problem description and any error logs.
- 3If your issue is complex and requires higher level support, your response team will activate the Rapid Escalation Methodology.
- 4If it is determined your part has failed, logistics take over and immediately ship a replacement in accordance with SLAs.
- 5If the replacement (or contract) requires a tech-to-site, one will be dispatched to your location to replace the part and restore your system.