We use cookies and related technologies to personalize and enhance your experience. By using this site you agree to the use of cookies and related tracking technologies.

Privacy Policy

According to Gartner, best practices for IT maintenance is using a “Hybrid Solution.”

Market Guide for Data Center & Network Third Party Hardware Maintenance, August 2019

Hybrid support entails using a mix of OEM support, TPM and sparing strategies where each is appropriate.

  • Building a hybrid support model means using a combination of OEM support, third-party maintenance (TPM) offerings, and a spares program (self-supported) to provide coverage for your technology infrastructure
  • A well-designed hybrid support strategy allows you to choose which options provide the best coverage for your technology infrastructure, while making the most of your operating budget

Hybrid Maintenance Example


  • Collaboration
  • Security
  • Application Foundations
  • Core Layer / Mission Critical
  • Data & Analytics


  • Stable (Reliable) Hardware
  • Edge Layer Networking
  • End-Of-Sale / End-Of-Support

Self Supported

  • Mission Critical with High Density
  • Wireless Access Points
  • Access Switches
  • Phones

*Intended to serve as a hypothetical illustration based on broad recommendations, actual decisions should be based on organization’s individual circumstances