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According to Gartner, best practices for IT maintenance is using a “Hybrid Solution.”

Market Guide for Data Center & Network Third Party Hardware Maintenance, August 2019

Hybrid support entails using a mix of OEM support, TPM and sparing strategies where each is appropriate.

  • Building a hybrid support model means using a combination of OEM support, third-party maintenance (TPM) offerings, and a spares program (self-supported) to provide coverage for your technology infrastructure
  • A well-designed hybrid support strategy allows you to choose which options provide the best coverage for your technology infrastructure, while making the most of your operating budget

Hybrid Maintenance Example

OEM

  • Collaboration
  • Security
  • Application Foundations
  • Core Layer / Mission Critical
  • Data & Analytics

TPM

  • Stable (Reliable) Hardware
  • Edge Layer Networking
  • End-Of-Sale / End-Of-Support

Self Supported

  • Mission Critical with High Density
  • Wireless Access Points
  • Access Switches
  • Phones

*Intended to serve as a hypothetical illustration based on broad recommendations, actual decisions should be based on organization’s individual circumstances