Reduce IT maintenance costs and extend hardware life with Trifecta Networks’ Tri-Net Third Party Maintenance. Our flexible SLAs, global reach, and senior engineering resources help you maintain servers, storage, and networking infrastructure with faster response and predictable pricing without expensive OEM lock-in.
Why Choose Third-Party Support for NetApp?
When OEM support contracts become too costly or inflexible, Trifecta Networks’ Tri-Net Third Party Maintenance gives you the coverage you need, with industry-leading parts logistics and customizable SLAs designed for modern infrastructure.
- Lower IT Support Costs (Up to 70% Savings): Tri-Net delivers significant cost savings compared to renewing OEM contracts, freeing budget for projects and modernization.
- Extend Hardware Lifecycle Beyond OEM EOSL: Continue support for stable systems beyond OEM End-of-Service-Life without forced refresh cycles.
- Flexible SLAs that fit your Business: Choose from 8×5 Next Business Day up to 24×7×4-Hour Onsite Response and custom service tiers.
- Senior Engineers & Field Technicians: Access a nationwide network of certified field techs and support engineers for rapid break/fix and onsite resolution.
Supported IT Hardware Platforms
| Servers & Compute | Industry OEM servers (Cisco, Dell, HP, IBM, etc.) Rack and blade platforms Compute nodes and modules |
| Storage & Arrays | SAN and NAS storage systems Disk shelves and expansion units Storage controllers and power units |
| Networking & Security | Core, distribution, and access switches Routers, firewalls, and security appliances Wireless controllers and access points |
Tri-Net Flexible Plans & SLAs
8×5 NBD
Remote support & next business day onsite
Ideal for: Cost-optimized support
24×7×4 Hour Dispatch
Prioritized dispatch with parts delivery
Ideal for: Mission-critical environments
Custom
Tailored response times & parts stocking
Ideal for: Unique operational requirements
How Tri-Net Works
Submit Your Asset Inventory
- Send equipment models, serials, site locations, and current support contracts.
Custom Coverage Proposal
- Trifecta designs a maintenance plan with SLA mapping, parts strategy, and estimated savings.
Rapid Onboarding & SLA Activation
- Coordinate parts positioning, access, and runbooks with your team.
FAQ
What is third-party maintenance (TPM)?
Third-party maintenance is an alternative to OEM support that provides hardware break/fix, parts replacement, and onsite service through a Trifecta at a substantially lower cost.
Does Tri-Net cover EOSL equipment?
Yes, Tri-Net is designed to support stable, legacy, and EOSL hardware with proactive parts staging and dispatch capabilities.
How fast can support start?
Onboarding can typically be completed within a few business days once your asset list and SLA choices are finalized.
Can Tri-Net work alongside existing OEM contracts?
Yes, Trifecta supports hybrid models that blend OEM coverage, third-party maintenance, and strategic spare stock.