Third-Party Support for Hitachi, IBM Tape & Disk, NetApp, and Dell EMC
Cut storage support costs, extend hardware life, and keep SLAs tight. Tri-Net delivers 24×7×365 storage maintenance with guaranteed response, certified field engineers, and intelligent parts stocking across your multi-vendor estate.
Parts Transparency. Real SLAs. Post-EOSL Stability.
- Specialized OEM Expertise: Hitachi Vantara, IBM (Tape & Disk), NetApp, Dell EMC
- Forward-stocked FRUs based on failure profiles
- Health-check at kickoff and firmware strategy
- Quarterly Reviews: Tickets, CTTR, Spares hits/misses
Hitachi Storage Maintenance
Enterprise SAN/NAS platforms: VSP, HUS/HUS-VM, AMS, G-series/N-series, and OEM variants. We maintain block/file arrays with clear sparing plans and EOSL roadmaps.
Examples: VSP 5xxx/5600, VSP G200–G900, HUS-VM, AMS 2×00
IBM Tape & Disk Maintenance
LTO libraries and TS-series drives plus Storwize/DS/XIV disk families. Robotics QA (picker, elevator, slot mapping) and drive swap verification are included.
Examples: TS3100/3200/4300/4500, 3584/TS3500; LTO5–LTO9. Storwize V3xxx/V5xxx; DS4xxx/5xxx; XIV (legacy).
NetApp 3rd Party Maintenance
AFF/FAS controllers, shelves, I/O modules, NVRAM, PSUs, and disk/SSD carriers. Mixed-gen shelf support with stability-first firmware planning.
Examples: AFF A-series; FAS22xx–62xx/80xx; DS/NS shelves.
Dell EMC Storage Maintenance
Unity/VNX/VMAX/Isilon/SC/EqualLogic portfolios with one contract, one SLA, one NOC—ideal for mixed estates and post-warranty stabilization.
Examples: Unity/Unity XT, VNX/VNXe, VMAX (legacy), Isilon/PowerScale (select), SC/Compellent, EqualLogic.
Tri-Net Flexible Plans & SLAs
24×7×4 Onsite
Always-on remote triage; onsite parts + labor target in 4 hours (metro coverage). CTTR tracked.
- Compliance docs upon request
- Proactive sparing on critical FRUs
- Change control + maintenance windows
24×7 NBD
Round-the-clock remote with next-business-day onsite. Balanced cost for prod & QA tiers.
- Media retention options
- Same engineer familiarity
- Quarterly review
9×5 NBD
Cost-efficient coverage for non-critical arrays, shelves, and labs—still with clear SLAs.
- Co-term across OEMs/sites
- Ticket runbooks per asset
- Parts visibility dashboard
How We Reduce Risk
Stabilize First
- Health check + error log pull + firmware plan at kickoff.
Parts
- Forward-stock critical FRUs to cut MTTR.
Clear Runbooks
- Common faults, swap guides, dependencies.
Quarterly Review
- Tickets, CTTR, sparing hits/misses, EOSL roadmap.
Can you co-term mixed OEMs and sites?
Yes, co-term contracts across Hitachi, IBM Tape & Disk, NetApp, and Dell EMC with one SLA and consolidated billing.
What’s different our tape library support?
Tape robotics requires library-specific QA (picker, elevator, slot mapping). Our maintenance includes preventative alignment and verified drive swaps.