Third-Party VMware Support for vSphere, vSAN & NSX
Lower cost, avoid forced refreshes, and keep SLAs tight. ETS delivers stabilization, hardening baselines, upgrade planning, and rapid incident response across your VMware by Broadcom estate.
Why Third-Party Support for VMware?
- Avoid lock-in shocks: Subscription licensing & bundle changes can spike costs; we model options and keep you stable during renewals.
- Lifecycle clarity: We plan safe upgrades/migrations or interim hardening so you can move on your schedule.
- Security baseline: We implement vSphere hardening controls and track drift in quarterly reviews.
- Real SLAs: 24×7×4, 24×7 NBD, or custom—with clear parts and escalation pathways
What We Do (and Don’t)
- Stabilization runbooks, incident response, RCA
- vSAN-aware maintenance windows & capacity checks
- vCenter/ESXi lifecycle & firmware/HCL alignment
- NSX change control & rollback plans
- We do NOT alter proprietary ESXi kernels or closed-source drivers.
vSphere / ESXi
vCenter, ESXi hosts, DRS/HA, Lifecycle Manager, certificates, logging.
- Hardening baseline & drift remediation
- Host remediation windows, image/cluster profiles
- Backup/restore checks for vCenter & config
vSAN
Cluster health, policy-based storage, HCL/firmware alignment.
- Proactive disk group & resync risk checks
- Maintenance mode planning & object repair times
- Upgrade choreography for minimal impact
NSX
Segments, T1/T0, DFW, load balancing, certificate/PKI.
- Change windows & rollback playbooks
- North-south/east-west policy validation
- Upgrade & interop planning with vSphere
Lifecycle Facts You Should Know
- vSphere & vSAN 7.x: Plan risk-based upgrades (we’ll align maintenance windows with your change control).
- Older lines: vSphere 6.0/6.5/6.7 are well past general support—stabilize and schedule migrations to reduce exposure.
- Security config: Use the official Security Configuration/Hardening Guides as your baseline; we track drift quarterly.
- Licensing & partners: Subscription-only licensing and fewer channel partners mean renewals should be planned early.
What’s the difference between General Support and Technical Guidance?
General Support includes security fixes and full vendor support; Technical Guidance is advisory and usually excludes new bug/security fixes. We help you plan upgrades before coverage gaps create risk.
Will licensing changes affect renewals and costs?
Yes—Broadcom ended perpetual licensing and simplified bundles under subscriptions. We right-size entitlements and present costed scenarios.
Can Trifecta act if our reseller/CSP lost authorization?
Yes, our support is independent of reseller status. We keep operations stable and coordinate with authorized channels when OEM interaction is required.
Do you align with the vSphere Security Configuration Guide?
Ye, we implement control baselines and verify drift during quarterly reviews and RCAs.