Tri-Net: 3rd Party IT Maintenance that Outperforms OEM Support
Extend the life of your hardware and reduce support costs by up to 70% with enterprise‑grade coverage for servers, storage, and network infrastructure – backed by fast parts logistics and responsive engineers.
Why switch from the OEM to 3rd Party Maintenance?
- Lower Cost: Save substantially versus OEM contracts without sacrificing uptime.
- Flexible SLAs: Choose 24 × 7 × 4, 8 × 5 NBD, or a hybrid model aligned to your risk profile.
- EOSL Coverage: Keep proven hardware in production with expert support beyond OEM end-of-service.
- Fast Response: Direct engineer access, rapid triage, and expedited parts logistics.
- Predictable Budgeting: Fixed, transparent pricing across sites and assets.
3rd Party Maintenance for Dell & HPE Servers, Storage, Networking & More
| Networking | Cisco Catalyst/Nexus, Juniper, Arista, Brocade, Ruckus, Extreme, F5, HP |
| Servers | Dell PowerEdge, HPE ProLiant, IBM Power Systems, Cisco UCS, Supermicro, Lenovo, Sun, Oracle |
| Storage | NetApp FAS/AFF, Dell EMC (PowerMax/Isilon/XtremIO), Hitachi Vantara (G Series) |
Tri-Net Flexible Plans & SLAs
Platinum
- 24/7/4 includes part and engineer within 4 hours of diagnosis
Gold
- 24/7/NBD includes part and engineer if diagnosed after midnight, NBD
Silver
- 8/5/NBD includes part and engineer Monday – Friday 8am -5pm
Tickets can be opened at any time – Clock starts once the fault is diagnosed (2 pm – local to the site)
Break/Fix: Not on a contract? We’ll fix it—then enroll it
Need an urgent repair on hardware that isn’t covered yet? Our Break/Fix Service delivers rapid, one‑time repair by the same engineers and parts logistics that power Tri-Net. After resolution, we can immediately enroll the asset into the right‑sized contract.
One-Time Repair
Servers, storage, and networking across Dell, HPE, IBM, Cisco, NetApp, and more.
Transparent Pricing
Time & materials or fixed diagnostic. Convert to a contract within 30 days and we’ll credit the diagnostic toward your first‑year coverage.
Seamless Contract Enrollment
Once fixed, choose your SLA (24 × 7 × 4, 8 × 5 NBD, or hybrid). Prorated coverage available.
How Onboarding Works
Assessment & Audit
- Inventory assets, review SLAs, and analyze incident history.
Custom Quote & Plan
- Right‑size coverage by site and device; align SLAs to business impact.
Transition & Logistics
- Coordinate parts positioning, access, and runbooks with your team.
Operate & Optimize
- Deliver support, review performance, and iterate on coverage.