Third-party maintenance providers supply a valuable resource for customers looking to support stable environments that are two to three years or older, systems that are in a steady state (limited or no changes to the firmware, patches, and updates), or end-of-life assets until they can refresh their technology or retire an old application or when they need a bridge solution during a migration.

These providers are a valuable, viable option for many organizations, and they should not be overlooked when trying to implement a “hybrid support model” to optimize capital and operational expenditures.

Advantages of third-party maintenance

The reasons to use a TPM provider can vary by organization:

  • Hard dollar savings – 50-90%+
  • Avoid OEM post-warranty or EOSL maintenance increases
  • Extend the life of IT assets / delay infrastructure refreshes
  • Redeploy existing assets
  • Flexibility in contract lengths and structure
  • Leverage against OEMs
  • Better response and support

What to consider?

When evaluating the support capabilities of TPM providers, customers should ask the following questions:

  • Whom do I trust to fix my support issues?
  • Do they provide support at good value?
  • Do they have the proper sparing and logistics?
  • Can they respond within my SLA?
  • Do they have the geographical coverage?
  • How easy is it to place a call?
  • Do they have the engineering talent?
  • Do they have the right support options?
  • How easy are they to do business with?
  • Can they provide a single point of contact as well as multivendor support?
  • Do they have the tools and portals to resolve issues quickly and proactively?

Takeaways

TPM providers are a viable alternative for organizations, especially as they are facing the challenge of OEM inventory issues. Tri-Net, trifecta’s alternative to costly and rigid manufacturer maintenance, can cover any equipment you have running on your network while you wait for your new equipment to arrive.

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