Hybrid IT Support Built Around Your Business Needs
A hybrid support model combines OEM support, third-party maintenance (TPM), and strategic sparing to deliver comprehensive, cost-effective coverage for your technology infrastructure. By blending these approaches, organizations can tailor support based on equipment type, critical needs, and budget, ensuring optimal performance and value. A well-designed hybrid strategy enables you to select the right level of support where it matters most, maximizing uptime while controlling costs.
According to Gartner, best practices for IT maintenance is using a “Hybrid Solution.”
Market Guide for Data Center & Network Third Party Hardware Maintenance
Hybrid Maintenance Example
OEM
- Collaboration
- Security
- Application Foundations
- Core Layer / Mission Critical
- Data & Analytics
TPM
- Stable (Reliable) Hardware
- Edge Layer Networking
- End of Life/ End of Support Life
Self Supported
- Mission Critical with High Density
- Wireless Access Points
- Access Switches
- Phones
*Intended to serve as a hypothetical illustration based on broad recommendations, actual decisions should be based on organization’s individual circumstances