According to Gartner, best practices for IT maintenance is using a “Hybrid Solution.”
Market Guide for Data Center & Network Third Party Hardware Maintenance, August 2019
Hybrid support entails using a mix of OEM support, TPM and sparing strategies where each is appropriate.
- Building a hybrid support model means using a combination of OEM support, third-party maintenance (TPM) offerings, and a spares program (self-supported) to provide coverage for your technology infrastructure
- A well-designed hybrid support strategy allows you to choose which options provide the best coverage for your technology infrastructure, while making the most of your operating budget
Hybrid Maintenance Example
OEM
- Collaboration
- Security
- Application Foundations
- Core Layer / Mission Critical
- Data & Analytics
TPM
- Stable (Reliable) Hardware
- Edge Layer Networking
- End-Of-Sale / End-Of-Support
Self Supported
- Mission Critical with High Density
- Wireless Access Points
- Access Switches
- Phones
OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance in a hybrid solution.
A Hybrid Solution
Example: 200 Total Assets
Keep OEM
Use TPM unless there is a compelling reason for OEM
TPM Only